Records buyers look for
- Helpdesk tickets and resolutions
- Runbooks and knowledge base articles
- Onboarding and offboarding checklists
- Incident post-mortems
- Change management records
- Client communication templates
Who usually fits
- From about 5 employees at peak — the threshold depends on your industry
- 2+ years in business
- US or other Western market
- Records mostly in English
- Active, winding down, or closed
Why AI companies want it services & msps data
Real troubleshooting histories — what was tried, what failed, what fixed it — are highly valued by AI companies building technical agents.
In a license deal you keep ownership. The buyer gets permission to use a copy of the records for AI training under a contract you sign directly with them, and personal information is removed or replaced first. Companies pay Averom nothing; the buyer pays Averom a referral fee if a deal closes.
Questions
Tickets contain client system details. Is that a problem?
Client-identifying and security-sensitive details must be removed. Discuss exclusions with the buyer before you sign.
Our data is in ConnectWise / Autotask. Fine?
Yes. PSA and helpdesk systems can usually export their history.
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Other industries
General information, not legal, tax or financial advice. Deal values are set by buyers and are not guaranteed.